Terms & Conditions

Returns Policy

How do I return my item?

Foremost, please note that once an item has been sent, this cannot be cancelled. Please inform us of any issues by contacting the salon on 01235 534705 or email the salon using our contact form should you wish to discuss your order.

  • The product must be returned to us within 30 days of delivery to you.
  • The products must be returned in their original condition, including outer packaging, unused and in perfect condition.
  • You should return the product at your own cost to the returns address. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post.
  • Our items are checked prior to delivery. Wisteria Avenue shall take no responsibility for damaged items in your possession.
  • Returned items will be refunded in the form of a redeemable Wisteria Avenue voucher. Vouchers can be exchanged for alternative products purchase via Wisteria Avenue.
Returns address:
Wisteria Avenue,
4 East St. Helen Street,
OX14 5EA
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